Privacy Policy
Welcome to Renature. We are dedicated to respecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you engage with our website and services, particularly when booking our outdoor Nature and Forest Therapy walks online. By using our website, you agree to the practices described in this policy.
GDPR is the European Union’s General Data Protection Regulation. It took effect on 25th May 2018 and from that date we are required to ensure that we provide a new data protection and privacy statement to all clients. In it (amongst other things) we confirm what information we hold about you and how we are permitted to use it.
Under GDPR you have certain rights:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
This privacy policy aims to cover all of these rights and explain how we keep your data.
Under GDPR we must have a lawful basis for holding and processing your personal data.
Upon enquiring about offerings from Renature, basic personal information will be collected for contact and identification reasons. We need to keep your contact details to be able to get in touch with you.
We collect and store personal information such as name and email address.
Under GDPR the lawful basis for we use for storing and processing your personal data is contract. This is because we are providing you with a service and we require information to be able to provide you with that service.
2. Information We Collect
We collect the following types of information:
• Personal Information: This includes your name, email address, phone number, and any additional information you provide when booking a session, signing up for our newsletters, or contacting us.
• Booking Information: When you book a session online, we collect details necessary to manage your booking, such as preferred dates, times, and any specific requirements you may have.
• Payment Information: If you make a booking, we collect your payment details, including credit card information and billing address, which are processed securely through our payment provider.
• Usage Data: We collect data on how you interact with our website, such as IP address, browser type, operating system, and pages visited, to improve our website and services.
3. How We Use Your Information
We use your information for the following purposes:
• Providing Services: To manage your online bookings for Nature and Forest Therapy walks, process payments, and communicate with you about your sessions.
• Communication: To send you confirmation emails, reminders, updates, newsletters, and other communications related to our services.
• Improvement: To analyze website usage, improve our offerings, and enhance your booking experience with Renature.
• Legal Compliance: To comply with legal obligations and protect our rights.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
• Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, managing bookings, and delivering our services.
• Legal Requirements: We may disclose your information if required by law or to protect our rights, safety, or the safety of others.
5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no security measures are perfect, and we cannot guarantee the absolute security of your data.
6. Your Rights
You have the right to:
• Access Your Data: Request a copy of the personal information we hold about you.
• Correct Your Data: Update or correct your personal information if it is inaccurate.
• Delete Your Data: Request the deletion of your personal information, subject to certain legal exceptions.
• Opt-Out: Unsubscribe from our communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@renature.pt
Thank you for trusting us with your privacy.